Profolio Straits Quay

02 May'24

03 May'24

1 room, 2 guests

Profolio Straits Quay

Penang | Thu, 02 May - Fri, 03 May | 1 Room, 2 Adults

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Amenities

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About

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Profolio Straits Quay

3-star Hotel · Penang

3.5/5

(38 reviews)

Amenities

Lift/ Elevator

Airport shuttle service

Hiking

Tennis court

Gym

Property rules

Check-in: After 03:00 PM, Check-out: 12:00 PM

About property

Location: With a stay at Profolio Straits Quay in George Town, you'll be within a 5-minute drive of Gurney Drive and Gurney Plaza. This hotel is 4.7 mi (7.6 km) from KOMTAR and 7 mi (11.3 km) from Penang Hill.Rooms: Treat yourself to a stay in one of the 9 individually decorated guestrooms, featuring private spa tubs and flat-screen televisions. Rooms have private balconies. Kitchenettes are outfitted with full-sized refrigerators/freezers, ovens, and stovetops. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment.Attractions: Distances are displayed to the nearest 0.1 mile and kilometer.

Straits Quay Mall - 0.1 km / 0.1 mi
Penang Avatar Secret Garden - 1.4 km / 0.9 mi
Gurney Drive - 3.1 km / 2 mi
Gurney Plaza - 3.4 km / 2.1 mi
Gurney Paragon - 3.5 km / 2.2 mi
One-stop Midlands Park Centre - 3.7 km / 2.3 mi
Penang Adventist Hospital - 4.2 km / 2.6 mi
Pulau Tikus Market - 4.4 km / 2.7 mi
Wat Chaiya Mangkalaram - 4.4 km / 2.7 mi
Wat Chayamangkalaram - 4.4 km / 2.7 mi
Dhammikarama Burmese Buddhist Temple - 4.4 km / 2.7 mi
Dhammikarama Burmese Temple - 4.4 km / 2.7 mi
Penang Botanical Gardens - 4.6 km / 2.8 mi
Floating Mosque of Tanjung Bungah - 4.8 km / 3 mi
Tanjung Bungah Beach - 4.9 km / 3 mi

The preferred airport for Profolio Straits Quay is Penang Intl. Airport (PEN) - 23.1 km / 14.4 mi

Amenities: Be sure to enjoy recreational amenities, including an outdoor pool, an outdoor tennis court, and a fitness center. This hotel also features complimentary wireless internet access, a hair salon, and shopping on site.Business Amenities: Featured amenities include luggage storage, laundry facilities, and ATM/banking services. A roundtrip airport shuttle is provided for a surcharge (available on request), and free self parking is available onsite.Dining: Grab a bite to eat at one of the hotel's many dining establishments, which include 15 restaurants and 5 coffee shops/cafes. Quench your thirst with your favorite drink at the bar/lounge.

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Location

Penang, Penang, 10470

Ratings & reviews

3.5/5

(38 reviews)

Location

Rooms

Service

Value

Hygiene

Scammed

2/5

S447ZUhelenp on Nov 12, 2023

Disappointing - won't be going back - was more like a faulty tours air BNB which is not what we expected. The Property Manager (PM) did a money exchange run on arrival for us to exchange AUD to Ringgit, but this also included enabling the cash payment for the room as we had issues trying to make an electronic transfer. The property and facilities fell well short of what had been advertised so we had to cut our 16 night stay short by 4 nights to move to a better property. I did not expect to be relocating mid-holiday. To do so was costly, time consuming, stressful and a major inconvenience. The PM did check us in a couple of hours early. The suite felt like it needed a spring clean and was tired. Facilities advertised on the internet missing included in-room safe, bottled water, mini bar, hair dryer and toiletries. I had to purchase and carry drinking water (a LOT) from the local minimart to the room in the heat. The lounge room TV was not working when we arrived. It was not fixed for 9 days. The wifi was slow and, if it was working, frequently dropped out. It stopped completely mid-stay and took 3 days to fix. The TV in the bathroom did not work. All the balcony furniture was broken so we had to improvise using the least damaged chairs. We advised the PM but nothing happened. Enjoying the beautiful harbour view was greatly diminished by this. Later I noticed on a review 6 months back, this same issue was raised. We advised the PM that the toilet leaked but nothing happened. The main A/C was great but the bedroom A/C was very weak and loud. The one facility we totally enjoyed was the infinity pool. But on day 7, when we turned up ready for a swim to find the pool had been emptied and would not be in use again until after we left (no warning), it was the last straw. However, the suite had some redeeming qualities. It was spacious, and the marble in the bathroom and kitchen was lovely. The big bath was great. The balcony had a great view. The location was lovely and close to lots of restaurants. The PM recommended a driver who was flexible and did a great job the 2 times we travelled with him. The PM said to call if we needed anything, but we were so concerned with reporting/fixing essential facilities, we did not bother to ask for anything else. The room was not cleaned during our stay. We never entered the 2nd bedroom so not sure if that was OK. When we left, I messaged the PM to ask if any refund was payable given the 4 nights lost (as nothing was offered earlier) before I put my review up. Sadly, I received no reply. Had there been a refund, or even partial refund, I could have added that here as a bit of a saving grace for the property.

1/5

Peter W on Jul 20, 2023

Large spaces, well appointed, great potential but clearly not cared for. Lacking in any sense of hospitality and blatant disregard of standards or guest experience. Described as ‘brand new’ they are clearly not, and obviously wear & tear, maintenance and upkeep budgets have been ignored.

3/5

gtbalan on Mar 16, 2020

We were there recently in Dec 2019 for breakfast on a weekend. But it was disappointing as there were only lilke 2 restaurants open for breakfast. And none served an English breakfast. It is a shame as I would guess many customers would like to have a good fry up on a lazy weekend.

5/5

abby2889 on Dec 23, 2019

Spacious and luxurious with a HUGE balcony overlooking the marina. he apartment is above a mall which houses a convenient Sam's Grocer. 5 star rating, reasonable price. Ideal for family,. The place is amazing. As the place is located in front of the beach, you can see the beautiful sunrise and sunset! Extra stars for that :>

2/5

pirotesse on Sep 04, 2019

Not a single table in the living room, no washing machine, not working air conditionner, when we arrived the apartment was not ready and they offered us another apart in another building and of poorer quality. It took them 1,5 to make everything in order but in fact nothing has been done. When we arrived the room temperature was 28 C and with full time working AC the temperature was not dropping down. The next day a team of workers came and they changed the Outer AC block. But 6 lamps are not working, they changed the bulbs with no success, the owen is dirty and nobody came to clean it (2 days passed after the notification). Ugly Indian style beds in the bedroom and in the living room, small table (supposed to the dining table) and 2 iron chairs (like you may see in a cafe). Stronly unrecommended to stay there.